Articles

Integrated Test Automation of IVR-Telephony Applications and Client-Server Call Center

By Torsten Baumann; Rex Black; Serban Teodorescu; Gordon Page

The Testing performed by our Test Group is Black Box Testing. This paper will discuss the following areas of our test effort in more detail:

  • Client-server GUI testing
  • CTI client-server testing
  • IVR applications testing using simulated calls
  • Product-wide integration testing using multi-tools (CallSim, Fake -Pipe, QA Partner) Approach · Management considerations

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Categories: Performance, Automation, Coverage


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