Welcome to RBCS, Inc.
2013 is almost over. I can hardly believe it's gone
this fast, and maybe you feel the same way. As we start to wind up
the year, we have in this newsletter, a combination of looking back and looking
mentioned below, our webinar program continues to be a great success. We
have the occasional technical glitch--often associated with the fact that I
could be delivering the webinar from just about anywhere in the world--but our
listeners continue to give us good feedback on the value of these events.
The monthly webinars will continue in 2014 (and beyond), and they will continue
to be free, and they will continue to support PMI PDUs where appropriate.
of PDUs, this newsletter delivers a well-deserved personal thanks to those who
make that possible: our PDU reviewers. These folks jump through various
hoops to make sure that everyone enjoys the benefits of PDUs for most of our
webinars. If you have ever claimed a PDU for an RBCS webinar, you have
these folks to thank for their efforts.
spent a wonderful few days in Moscow a little over a year ago. What a
beautiful city. Just a few months ago, I was interviewed by a Russian
software testing magazine. That was lots of fun, and the interview is
you are looking to hire a software tester, or to be hired as a software tester,
then we have a suggestion: www.astqb.org. See below.
we also include some details on what's coming in 2014. Big stuff.
Expert Level Certification. Agile Tester Certification. Consulting,
training, and outsourcing services, as always. Let us know if there's
anything we can do for you in what remains of 2013, or in 2014.
A Big Thanks to Our
of our clients and webinar attendees know, we have several courses and many
complimentary webinars in which attendees can claim project development units
(PDUs) for the Project Management Institute (PMI®). What many people
may not know is what is involved in making these courses "PMI ready".
addition to the hours put in by our paid staff, to whom we are eternally
grateful every day, in developing the courses and webinars, editing them,
posting them on our website, sending the invitations and much more, we have a
select group of volunteers that make it all possible.
would like to formally and publicly thank our PMI Project Management
Professional (PMP) reviewers for reviewing our select courses and webinars to
make sure that they meet the PMBOK 5th edition. Thank you for doing this on your
own valuable time.
you Bill Mays, Rex Price, Michael Lindhorst, Vickie Sasser, Linda Thorn and
Murali Guthula. We appreciate every minute spent.
with Rex Black in the August 2013 "Tester's Life" Magazine
[This is an excerpt from an
interview with Rex Black in the August 2013 issue of "Tester's
TL: Do you remember the first bug you have
RB: It's just too many bugs ago. I find bugs all the
time, even when I'm not looking for
Which bug you have found was the funniest?
RB: My favorite
recently was a bug on a package for a router which said "provides high qaulity
of service". Of all the words to misspell...
TL: Please, tell us about the most
comical moment at work
RB: I was sitting in a chair, one of those kinds
that tilt backward, and having an argument with a vendor about their invoice to
the test lab I was working for. They had overbilled us, and I was explaining
why. Suddenly, the chair broke and I fell straight backward. I found myself
still in the seat, laying on my back, in astronaut position, with the phone
still to my ear. I realized how silly that must have looked from outside, so I
decided to continue the conversation later.
In your experience what was the maximum ratio of
testers to programmers and which ratio was in
RB: I don't find these ratios very useful. I think
discussing them is counter-productive and leads testers away from more rational
ways to talk about test estimation.
What do you think is better - when different iterations
have been tested by the same person or by different
RB: If we're talking about
Agile projects, then what seems to work best is having testers assigned to Agile
sprint teams for a long term, rather than rotated on and off on each iteration.
The continuity of the tester on each team is valuable.
TL: Who is better and why:
"I-can-do-everything" engineer or professional in some
think this depends on the product being tested, and the organization's needs. In
some cases, we find our clients needing specialized test teams, while in others
a more generalized team makes more sense. Specialization can be based on the
business problem being solved, by the technology, or by the testing skills
required. Many teams actually have a little of both: a generalized test team
with specialists providing expertise in particular areas. I discussed this topic
at length in my book, *Managing the Testing Process, 3e*.
Do you have a pool of experienced QA engineers who you
know and call to take part in the projects when needed
or do you create a team from scratch every
RB: We have a team of people
that we use on our projects, but I will also pull in people as needed,
Do you work with freelancers / outsource? Have you run
into any problems and how have you overcome
RB: Outsource testing does pose
a number of challenges for both the test team and the outsource testing
service providers. I've done a couple webinars on this topic, too, which can
also be found in the RBCS Digital Library.
TL: What would you advise to do in
order not to work round the clock on a
decide not to. It took me about 25 years to learn how to do that, and I'm still
learning. Then, once you decide to work reasonable hours, be clear-eyed and
totally objective in your decisions about what not to work on.
What was and is the most complicated for you in team
RB: Communicating the value of testing to senior
and executive management is a major challenge for test managers. Communicating
bad news about the product being tested to fellow project stakeholders and
participants is also a major challenge for many test managers.
How do you explain to management that QA is indeed
important, should be seriously taken into account
and paid required attention to? Can you please share
some examples from your
RB: There are a couple main dimensions to achieving
relevance. One is a matter of defining the objectives, and metrics for success,
as discussed above. Another is a matter of defining the return on the testing
investment, which is often done via cost of quality. I have done a couple
webinars on these topics, and you can find the recorded versions of those
webinars on the RBCS Digital Library.
To read this interview in its entirety in
English, visit our articles page. To see
the original source article in its entirety in Russian visit www.testers-life.ru.
Forecast for 2014?
We receive regular inquiries regarding the 2014 public training
schedule. The RBCS team is busy putting together the schedule right
now! We expect it to be released and posted to our training page
15, 2013. If you have a request for a certain class in a specific city, contact
! We regularly schedule classes at our clients' requests.
With increasing frequency we receive inquiries regarding ISTQB Expert Level
Certification. Rest assured, we will have courses available in 2014.
if you would like to be on a contact list to be notified when the
courses are released.
You might have heard that the ISTQB is working on a
new Foundation Agile Module. You heard right. And Rex is the chair
of that effort. We will have courses available for this certification as
soon as the ASTQB has exams available.
Job Posting Page
The ASTQB now has a job posting page! At
RBCS, we are often asked about resources for certified testers that are seeking
employment or for employers that are seeking certified testers. The ASTQB
now offers, in our opinion, the most reputable job bank resource for certified
If you are looking for a job, you
may submit your resume or search
for a job. Only certified testers can take advantage of this
opportunity and a login is required.
If you have a job opening and
would like to hire a certified tester, you may submit your
job listing or search the resumes that have
been posted by ASTQB certified testers. This is available to all companies
and no login is required.
View or post software testing
Did you miss
the complimentary webinar September 27, 2013 "The Myths of
Pairwise Testing"? Check out what you missed!
attendees are automatically entered into a drawing to win
their choice of one of our green e-learning courses. Visit our training page to see
the complete webinar schedule, or just look on this email, sign up for a
webinar, show up at whichever webinar session is most convenient, and--who
knows--you might be the lucky winner of some valuable free training. Either way,
you're sure to learn something.
Leonard, an attendee of the September webinar, for
being selected as the winner of an e-learning course.
are Talking about RBCS
must say that you guys at RBCS are really a great bunch...customer service
aside, you truly come across to just be doing the right thing for your customers
just as you yourselves would want to be treated. I hope Rex recognizes all you
guys do because I think it's great!"
Sr. Engineer, Software
"Great class. Most interesting class
ever. Instructor had great stories related to subject."
-Anonymous attendee of a recent
private onsite delivery of the ISTQB Test Engineering Foundation Level
RBCS consistently delivers
relevant testing topics, insightful content, and yet they are all done through
free webinars and every seminar is delivered personally by the Testing and QA
Guru Rex himself. I would attend every session if all possible. Thank you
for the generosity for sharing the knowledge,
QA Manager, Royal Bank of
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your business receives. Contact the Direct Marketing
Association to be removed from many
companies' mass marketing mailing lists for up to five
1.5 PDUs for select webinars. Attendance of the live webinar is
required to earn PDUs.
January 8, 2014
Earn 22.5 PDUs for this course
ISTQB Test Engineering
Foundation en Español
Gana 22.5 PDU al término de este
Engineering Foundation Level E-Learning,
ISTQB Advanced Test
ISTQB Advanced Technical Test
for 2012 syllabus)
ISTQB Advanced Test
(compatible for 2012 syllabus)
Earn 32.5 PDUs for this
ISTQB Advanced Level -
for 2012 syllabus)
IIBA and IBAQB exam preparation course)
Earn 18 CDUs for this course
Managing the Testing
Assessing Your Test
ISTQB Certified Tester Virtual Boot
October 25, 2013
11 am to 5 pm CDT
January 7, 2014
11 am to 5 pm
for 2012 syllabus)
December 10, 2013
11 am to 5 pm
(updated for 2012 syllabus)
November 6, 2013
11 am to 5 pm CST
February 12, 2014
11 am to 5 pm CST
3 PDUs for attendance of these workshops
22.5 PDUs for this course
October 28-31, 2013
San Antonio, TX
December 9-12, 2013 Toronto, Canada
January 27-30, 2013
to 2012 syllabus by ASTQB December 2012)
Earn 32.5 PDUs for this
December 2-6, 2013
(accredited to 2012 syllabus by ASTQB December 2012)
Advanced Technical Test
(accredited to 2012
syllabus by ASTQB January 2013)
IREB, IIBA and IBAQB exam preparation course)
18 CDUs for this course
RBCS to schedule