Shifting defect discovery to earlier activities (shift left) reduces rework and improves quality deliveries to customers. A lot of attention is paid to this part of “Shift Left and Down”, but how do we do the shift down? Root Cause Analysis (RCA) is the answer. A variety of techniques can be used with varying formalities, cost, and results; ranging from informal, 5-why, Ishikawa/fishbone to Cause-Effect. Which technique is the right one to use, and when should it be applied? Is your organization ready for RCA? What do you do with the results? In this recorded webinar, Rex Black discusses these questions and others with Ed Weller, who draws on 20 years of experience using RCA and onsite training across a wide range of businesses.
#softwaretesting #rootcauseanalysis #defectmanagement #softwarequality