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In a speech at Quality Week ’99, Roger Sherman, a Microsoft test manager, identified the leading cause of bug report closure as “unreproducible.” This is a regrettable circumstance, since such bug reports waste precious time during tight development schedules, add absolutely nothing to product quality, and lead to frustration and bad feelings between development engineers and test engineers. Sometimes, these bug reports arise from transient or random events, inconsistency of tools and configurations between test and development, or a vague definition of “correct” behavior under the tested conditions, but many bug reports closed as unreproducible are unclear, misleading, or just plain wrong.
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Category: Defect Metrics