July 2011
In This Issue
Free Webinar Schedule
Free Preview of E-Learning Course
Certification Public Courses
Other Public Courses
Green Tip
About Our Free Webinars
Metrics for Software Testing
Recent Blog Posts
Want to Partner with RBCS?
ISTQB Virtual Test Engineering Foundation Level Boot Camp
Advanced Software Testing Vol 3
News from the ASTQB

Quick Links


Free Webinars


Advanced Software Testing: Code Coverage 
August 9, 2011??




Earn 1.5 PDUs for this course

September 8, 2011



October 26, 2011??



Earn 1.5 PDUs for this course
November 22, 2011

Earn 1.5 PDUs for this course
December 13, 2011



E-Learning Courses

ISTQB Test Engineering Foundation 

Earn 22.5 PDUs for this course US$ 899


ISTQB Test Engineering Foundation Level Boot Campnew


Earn 22.5 PDUs for this course

US$ 449


ISTQB Test Engineering Foundation en Espanolnew


 Gana 22.5 PDU al tÈrmino de este curso

 US$ 899


ISTQB Advanced Test Analyst 
US$ 999
ISTQB Advanced Technical Test Analyst 

US$ 999  


ISTQB Advanced Test Manager 



Earn 32.5 PDUs for this course 
US$ 999
ISTQB Advanced Level - FULL 
US$ 2,697


Requirements Engineering Foundation 



  Earn 18 CDUs for this course US$ 799


Managing the Testing Process 

US$ 499


Assessing Your Test Team 

US$ 499

Pragmatic Software Testing 

US$ 449
Risk Based Testing 

US$ 449


US$ 499 
Preview the Foundation Level E-Learning Course for Free
 If you would like to try the first two chapters of our Test Engineering Foundation e-learning course for free and without obligation click here to access it.
Certification Public Courses

Test Engineering Foundation Level  
 Earn 22.5 PDUs for this course


August 29-Sept 1, 2011

  McLean, VA 

October 10-13, 2011

 Austin, TX 



Advanced Test Manager 

Earn 32.5 PDUs for this course

September 26-30, 2011

San Francisco, CA


November 7-11, 2011

Toronto, Canada  


Advanced Test Analyst
September 12-16, 2011
Boston, MA


October 10-14, 2011

Toronto, Canada


November 14-18,2011

Washington DC



October 17-21, 2011

McLean, VA

December 5-9, 2011

Atlanta, GA 


Requirements Engineering Foundation (an IREB and IIBA course)

Earn 18 CDUs for this



December 6-8, 2011

San Jose, CA



Other Public Courses   


December 6-8, 2011
 New York, NY

Green Tip 

recycle globeAsk your employees to set computer monitors to automatically switch to sleep mode when not in use rather than using screensavers to save energy.  Tip provided by our partner BeGreen www.BeGreennow.com 

Dear Reader,  


Have you attended one of our monthly free webinars?  If so, you are in good company. We've had over 9,000 registrations for these events since we started running them over two years ago.  Every time we run the webinars, they get more popular.  Have you missed some? Watch the recorded webinars for free, too, at our Digital Library.  More information about our fall webinar schedule, and the benefits of attending, is found below.


Speaking of free resources, our series on software metrics continues in this month's newsletter.  Do you wonder how effective and efficient your test process is?  Check out my article, originally published in Core Magazine, included below.


Want some two-way communication?  Check out some of the recent posts on the RBCS blog, mentioned below.  Post a comment, and we can discuss the topic.  Don't see your favorite topic?  Send an e-mail to info@rbcs-us.com to start the discussion with me and other readers of the blog.


If you're a training provider in certain regions in the world, we want to talk to you about becoming an RBCS partner. More information below.


Finally, if you're interested in the ISTQB program, three important bits of news are below.  If you need instructor-led training, need the ISTQB Foundation certification, but don't have a big travel budget, how about a virtual boot camp?  If you are a technical tester, how about a new book for you?  If you are an expert test manager, there's a new syllabus from the ISTQB, co-authored by yours truly.  RBCS training for ISTQB Expert Test Managers will be out in early 2012.  Again, more info below.


I hope those of you north of the equator are enjoying a nice summer, and that all of you find this newsletter interesting and informative.



Rex Black, President




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Free Webinars
We realize that budget and time constraints can prevent individuals or test teams from attending training.   With that in mind, we are continuing our monthly free webinar series in 2011.  Once a month, Rex Black presents a 90 minute webinar, not once, but twice, to make sure it's convenient for all our clients and colleagues all around the world.

Did you miss the free June Webinar, "ISTQB Advanced Technical Test Analyst"?  Check out what you missed!

ISTQB Advanced Technical Test Analyst 

Webinar attendees are automatically entered into a drawing to win their choice of an e-learning course.  Visit our training page to see the complete webinar schedule, or just look on this email, sign up for a webinar, show up at whichever webinar session is most convenient, and--who knows--you might be the lucky winner of some valuable free training.  Either way, you're sure to learn something.

Congratulations Tammy Graham, an attendee of the June Webinar, for being selected as the winner of an e-learning course!

Register now for our next free Webinar, "Advanced Software Testing: Code Coverage" on August 9, 2011.

Metrics for Software Testing: Managing with Facts: Part 2: Process Metrics 

 by Rex Black 





In the previous article in this series, I offered a number of general observations about metrics, illustrated with examples. We talked about the use of metrics to manage testing and quality with facts. We covered the proper development of metrics, top-down (objective-based) not bottom-up (tools-based). We looked at how to recognize a good set of metrics.


In the next three articles in the series, we'll look at specific types of metrics. In this article, we will take up process metrics. Process metrics can help us understand the quality capability of the software engineering process as well as the testing capability of the software testing process. Understanding these capabilities is a pre-requisite to rational, fact-driven process improvement decisions. In this article, you'll learn how to develop and understand good process metrics.


The Uses of Process Metrics


As I wrote above, process metrics help us understand process capability. They provide a means of measuring a process. As mentioned in the previous article, we can talk about metrics as relevant to effectiveness, efficiency, and elegance.

Effectiveness process metrics measure the extent to which a process produces a desired result. Efficiency process metrics measure the extent to which a process produces that desired result in a way that is not wasteful and, ideally, minimizes the resources used. Elegance process metrics measure the extent to which a process achieves effectiveness and efficiency in a graceful, well-executed fashion.


Process metrics provide practical insights about your current capabilities. By benchmarking your process metrics against industry norms, you can see where your test process stands compared with other companies. This can give you good ideas about which parts of the process to improve. It can also help you avoid trying to improve the parts of your process where your capabilities are already sufficiently good.

It's important to remember that process metrics measure process capabilities. It's a classic worst practice of metrics to assume that process metrics measure team or individual capabilities. Most of the factors that control a process's capabilities are under control of management, not under control of the team or individual carrying out that process. If such metrics are used to reward or punish teams or individuals, then they will often find ways to distort the metrics in order to maximize rewards or minimize punishments. You will then lose the ability to truly measure the process, and thus lose the opportunity to identify ways to improve the process. 


Visit our article page to view this article in its entirety.

Have You Visited the RBCS Blog Lately?




 Training Providers:  Want to Partner with RBCS?
If you or your company offers training outside of North America, we'd like to talk to you.  Did you know that RBCS partners with training providers around the world to help them bring world class training courses to their clients?  We can work with you to deliver our ISTQB, IREB, IIBA, and non-certification testing and business analysis courses, both in live instructor-led and e-learning formats.  If you'd like to learn more, send an e-mail to info@rbcs-us.com.
ISTQB Test  Engineering Foundation Level E-Learning 
earn 22.5 PDUs* 

New Sessions Added for the ISTQB Virtual Test Engineering Foundation Level Boot Camp 



New sessions have been added for the ISTQB Virtual Test Engineering Foundation Level Boot Camp.   This boot camp combines a one day virtual classroom immersion in the Foundation syllabus with two weeks of our world-recognized, self-paced, ASTQB-accredited e-learning.

Attendees receive two weeks of unlimited access to the online course, starting one week prior to the virtual classroom session. Then they attend the virtual classroom via GoToWebinar.  Sessions start at 11:00 AM Central and end at 5:00 PM Central, to provide convenient access to attendees anywhere in the American hemisphere. Sessions include over an hour of planned Q&A sessions for attendees. Ten minute breaks occur every two hours. Sessions are recorded and made available to attendees within 48 hours.


In accordance with the RBCS Green Initiative this boot camp is completely paperless, unless you opt to purchase hard copy materials.


Register today!??

Earn 22.5 PDUs for successful completion of the e-learning course.  Choose from one of the following sessions or contact us to purchase the boot camp for your organization. 


August 10, 2011

September 7, 2011

November 21, 2011

December 12, 2011



Price:  US$ 449


Advanced Software Tester Vol 3  

Advanced Software Testing - Vol. 3: Guide to the ISTQB Advanced Certification as an Advanced Technical Test Analyst


Pre-Order Your Copy Today!


For several years people have been asking when Advanced Software Testing - Vol. 3: Guide to the ISTQB Advanced Certification as an Advanced Technical Test Analyst would be published.  It's here (well almost)!   This book is written by Rex Black and Jamie Mitchell for the technical test analyst who wants to achieve advanced skills in test analysis, design, and execution. With a hands-on, exercise-rich approach, this book teaches you how to define and carry out the tasks required to put a test strategy into action. To be released July 2011. Pre-order your discounted copy today! Book will ship after publisher release.

Learn how to analyze the system, taking into account the technical aspects and quality characteristics. Additionally, learn how to evaluate system requirements and designs as part of formal and informal reviews, using an understanding of the underlying technology. You will be able to analyze, design, implement, and execute tests, using risk considerations to determine the appropriate effort and priority for tests. You will also learn how to report on testing progress and provide necessary evidence to support your evaluations of system quality 


Price:  US$ 49.95

Pre-Order Price:  US$ 41.95


Pre-order your copy today!


 ASTQB News From the ASTQB

The ASTQB announces the ISTQB release of the ISTQB Expert Level - Test Management Certification Syllabus.  Download a copy of the syllabus today  and watch for a corresponding RBCS, Inc. course at www.rbcs-us.com!

  How to Contact RBCS?

As a reminder, there are several ways to get in touch with RBCS, Inc. for general inquiries.  If we are not available to answer your phone call or email immediately, we are committed to responding to you within 48 hours but, usually, we will reply within the day!

phone:  +1 (830) 438-4830
email:   info@rbcs-us.com
website:  www.rbcs-us.com